Torrevieja Forum - Information coming soon!
After doing support for over 10 years, the most obvious point I could make, is people do not do technical explanations or enough detail, unless you chase them down down for information.Alf (and others who post similar questions on here), you need to provide more information to give people a chance responding to such questions.
We also have so-called 'expert' users who email us with "the website's not working"!TVTechnology wrote: ↑Wed Dec 12, 2018 12:49 pmAfter doing support for over 10 years, the most obvious point I could make, is people do not do technical explanations or enough detail, unless you chase them down down for information.
We often get emails/calls - 'I have no TV' - nothing more, not what system they have, the hardware they use, location or anything of any use to us to act on or help support wise. Human nature I guess.
Used to it now, but I would say the majority of times, the information provided by people wanting help, is inadequate - we have to ask further questions in order to give to give useful help.
I do also wonder why people ask these specific type questions on a Torrevieja forum, when often the easiest solution is to type the question straight into google.
Glad to have helped
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