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Internet changd from tv horadada to Avatel telecom

PostPosted:Mon Apr 22, 2019 7:48 pm
by jimny1
We have been with tv horadada for years and have 50 mb fibre optic internet with a fixed line with free spanish calls , and two mobiles 200 mins and 2 gb internet all for 40 euros per month

They have now been taken over by Avatel and to get a similar package with a faster internet, that we dont need will cost 58.90 , thats 39,99 for just one mobile 20 gb and unlimited calls and 19.99 for the second , with 8 tv channels that we also dont need as we have free spanish tv via an ariel and uk tv via a satellite dish and neflix
We called them to see if we could stay on the same package and they said yes for now but we need to change soon to one of their new packages
It will mean a 50 % increase to stay with them
If we could find another company offering what we have now at a similar price we would change, but we have paid for fibre optic to be installed and it was a lot of trouble to get it wired up and have been trouble free most of the time
If anyone knows or has a better deal with another company i would be grateful if you could let us know
We are in the blue lagoon area
Thanks

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Tue Apr 23, 2019 3:03 pm
by Deb64
We are with T.V Horadada and where paying 46euros for 100mgb plus phone, our 18 month contract was past so we went in to the shop as a neighbour had signed up.
The latest offer was 300mgb for 9.99e for 3 months then reverts to 24.99e, phone is 4.99e

Go in to the shop and ask what offers they have on, as they dont contact you with the latest offers.

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Tue Apr 23, 2019 4:38 pm
by jimny1
Thanks deb
Unfortunately it doesnt cover what we already have and want
My wife had a long conversation in spanish with them the other night, the head office is in murcia now not not pilar, and they e mailed her all the plans available
To get the same that we already have will cost us 59,99
Thats why i am asking if anyone knows another company offering similar but not at rip off prices
If i stayed with them i would expect not to pay more for what i already have, but they are unwilling to do this
cheers

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Wed Apr 24, 2019 8:41 am
by Beardyboy
Oh dear, this is news to me.
We too are with this firm but only use their internet connection ,paying €24.99 monthly. We were unaware of any changes so will call into the shop and make enquiries. Our internet is superb even though we do not reside here, we decided to opt for their service but certainly would not wish to be obliged to pay anymore.
Good luck.
I will ask friends who their provider is and if I have any worthwhile info,I will update later.

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Thu Apr 25, 2019 5:12 pm
by zumbob
We are also with tv horadada (over 2 years now) and are happy with the service but I wouldn't want a price increase like the one described. If that happened we have the option of going with ole who also provide fibre optic in our area (Punta Prima).

Do ole provide internet in the Blue Lagoon area? If not, it could be worth checking at their office as their fibre optic coverage has increased over the last 2 years.

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Mon Jun 10, 2019 5:54 pm
by RebeccaR8
We use the PAYG service from TV Horadada. Without notice, it appears that this is no longer available - I received no notice from them, so do not know if our future bookings will be honoured or not. Avatel only offer a monthly service which can be turned on or off a month at a time.

Does anyone know if our paid for bookings will still happen, and if there is an alternative supplier?

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Mon Jun 10, 2019 5:56 pm
by RebeccaR8
We use the PAYG service from TV Horadada. Without notice, it appears that this is no longer available - I received no notice from them, so do not know if our future bookings will be honoured or not. Avatel only offer a monthly service which can be turned on or off a month at a time.

Does anyone know if our paid for bookings will still happen, and if there is an alternative supplier?

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Tue Jun 11, 2019 12:42 pm
by TinaBond
I'm in the same position as you Rebecca 😥 they've left us right in the 💩.. i've sent them an email asking for info but nothing back as yet.

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Wed Jun 12, 2019 7:27 am
by Beardyboy
We have not had any word from them at all and still paying €24.99 per month.
We only have internet so perhaps this price will remain.

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Wed Jun 12, 2019 12:25 pm
by saffronbilli
We too use the PayasYou go internet from Tvhoradada and after reading this we called in at their office in the Boulevard and apparently it is all as it was - the difference being you go to www.internetpordias.com then go to tvhoradada which will take you to the same booking page as before. Or just google pordias.com and then go to tvhoradada. Prices are exactly the same as before. Was so relieved as it works very well for us!

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Wed Jun 12, 2019 12:33 pm
by saffronbilli
Actually it is even easier - that link takes you straight to the booking page. How we were supposed to know this when we were sat at home in the UK trying to book it though I don't know!

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Mon Jun 17, 2019 5:20 pm
by John1cup
Hi Saffronbilli
I am over in a few weeks and also use TV Horadada PAYG can you tell me if the link you provided for Pordias actually worked foe you and your internet is up and running?

Thanks

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Thu Jun 20, 2019 8:18 pm
by saffronbilli
Hi John1cup

Sorry haven't actually booked through that link as we were already in Spain when we read of the issue and had booked the old way. However, when we called into tbeir office they assured us that nothing had changed apart from the website - he seemed surprised we thought there was an issue! We felt confident when we left their office that all would be fine now we had the correct website adddess.

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Mon Jul 01, 2019 3:46 pm
by Khall02
Just booked PAYG for later this week. All seems the same other than you now have to give 5 days notice not 48hrs. So won’t be on when we arrive. Not the end of the world but worth noting by others if you are coming over soon, kev

Re: Internet changd from tv horadada to Avatel telecom

PostPosted:Mon Jul 01, 2019 7:07 pm
by Info
Could I ask those on PAYG internet are you confined in your data usage or can you use as much as you like. I see mention of 6GB and 100GB but is that the speed. I am interested in it but if usage is limited it wouldn't be of any use. As an example last time we were in Spain my grandchildren managed to use 9GB of data on my mobile phone in 7 days.

Bee