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By Deb64
#1101011
Taken from today on the Alicante tripadvisor forum

"I have the same issue with Dickmann's Alicante.

They havent refunded the 950€ security deposit even if there is no reason. Car was returned in time and in same condition as it was.

Customer Support is just saying that they ask 'Accounting' to handle it. - No progress, no further explanations.

Over 2 months has passed and multiple emails sent to them."



So avoid Dickmann's Alicante!!
By kenbowns
#1101018
Johnnyc
I use hirecarsinspain based in Lee on Solent, I often use Dickmanns, if booked through hirecarsinspain they do not take the deposit, they only block it, maybe consider getting a quote and rebooking.
On occasions they have been slow to refund fuel money but an email to Martin at hirecarsinspain solves this pretty quickly, their customer service is excellent, it is valuable to have a Company you can speak to, most of the online agents are faceless and no help when there is a problem.
I have a Dickmanns car at the moment, no problems so far except that the car was filthy.
By kenbowns
#1101059
Hi again Johnnyc
I will let you know but I don'expect any, 3 times per year for the last 5yrs hasn't given me any problems so far, hope that's not the kiss of death lol
Did you do a quote with hirecarsinspain ? Or have you paid a deposit to DYS.?
By jimbofz
#1101496
once used never again ,
had to fight them to get deposit back,
no response from them to my many e mails
took them 2 months to refund deposit
then my uk bank charged non sterling transaction fee

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