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#1122494
I HAVE POSTED THIS ON BEHALF OF Member SMG
Ihave a message on my Orange account to update my passport details. I can edit everything on my profile except the passport.
This requires a scan of the passport using, I'm assuming, their online camera, which just keeps giving the message of camera loading. Have also turned on the camera on my computer to no avail.
Have tried to login to the Orange Community forum to post the problem I'm having, without success due to login failure and requested email to be sent to reset password but no email arrives and have now done this twice.

I'm going round in circles trying to resolve what should be a very simple issue - to add my new passport details!

I'm in the UK and don't want to get involved in a long telephone call with them.

Does anyone use Orange and had to update their details online?

TIA
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